Frequently Asked Questions

What is an Escape Room?

Each room is a cooperative team game where players solve a series of puzzles that are built into an immersive environment.

As players progress through puzzles they work to complete a story, exploring new environments and items, with many objectives along the way.

Can I change my team size after booking?

Yes! You can adjust the number of players on your team when you arrive, and you will only be charged for that number.

You just need to stay above the minimum of 3 players, and below the maximum for your game (7 for “A Brief Mystery of Time” or 8 for “Volcano’s Ruin”).

A $20 team deposit is required upon booking with the balance to be paid on arrival. We credit the deposit against the admission of the person who made the booking.

 

How do I complete the waiver in advance?

You can complete the waiver onsite when you arrive or you can complete it in advance.

Your confirmation email includes a link to the waiver – forward this to your teammates to save a little time when you check in. You can also access the waiver here.

How much does it cost?

Admission is $28 + HST per player.

A $20 deposit is required at time of booking and the balance is payable when you arrive. We credit the deposit against the admission of the person who made the booking.

Large event pricing available for teams with 16 players or more. Contact us for more details.

When are you open?

Our regular hours of operation are:

Thursday: 6 – 9:30pm

Friday: 4:30 – 10:30pm

Saturday: 12:00 – 10:30pm

Sunday: 12:00 – 8:00pm

Monday – Wednesday: By special appointment

You can visit our booking calendar to view all available timeslots. Please also contact us if you have a special request outside of the booking calendar availability.

Can you host my birthday party / corporate event / large function?

Please contact us with details regarding your event and we will do our best to meet your needs. Large group rates are available for teams with 16 players or more.

If you are celebrating your birthday with a team of at least 6 players your individual admission is free! You must be visiting us within a week of your birthday. Contact us if you have any questions.

Do you take bookings outside your regular hours?

Yes! We do our best to accommodate special booking requests. Please contact us to discuss your specific needs.

Where do I park?

We are surrounded by many parking options!

Street metered parking nearby is free after 6pm Monday – Friday, for 2 hours on Saturday and all day on Sundays.

There are also a number of city owned and privately run parking lots very close by. Check out this guide from Downtown London or visit the City of London’s parking website for more information.

 

Can I play without a reservation?

Yes, you can come and play a game during our walk in hours. However, rooms tend to be booked online in advance and we highly recommend booking ahead to guarantee your spot.

Check out our booking calendar to see all available times.

How do I find our team photo?

We post a weekly album to our Facebook page. Photos are added late on Sunday evenings.

Check us out on Instagram as well! @trapdoor_london

 

 

Are your games private?

Yes! All games are private reservations.  You will not be grouped with other teams.

 

Can kids play?

Yes! However, players under 14yrs need a teammate over 18yrs.

Our games are aimed at adult players, and we often suggest 11-12yrs as a reasonable starting age. However, younger puzzlers are welcome and we will customize our hint delivery when we have younger guests.

What is the Dundas Place flex street?

We are located in the section of Dundas Street that has become the ‘Dundas Place’ flex street! This means that from time to time the street will close to car traffic and host a variety of events and activities.

Currently, Dundas Place is closed to cars:

  • Fridays from 4pm – all night
  • Saturdays from 4pm – all night
  • Sundays – all day/night

Come wander the street during this time and check out the restaurants, patios, pop-up musicians, stores and more! More details can be found on the Downtown London  and Dundas Place websites.

Is it scary? Are you really trapped?

No! Our games are fun. It’s supposed to be exciting, but it’s not a haunted house. You can leave the room at any time.

How long is a game?

Our games have a 60 minute time limit.

Players should arrive at least 10 minutes early to receive information. We also take team photos after your game so we suggest giving yourself 90 minutes for the complete experience.

What if we get stuck? Do you give hints?

We offer unlimited hints! There are no time penalties for requesting hints; we encourage you to use as many as you need.

If attempting to break an all-time leaderboard time you must use 3 hints or less.

I'm not good at puzzles, should I play?

Definitely. Escape rooms are team games that require many skills. Observation, logic, organization, communication, lateral thinking and much more.

There are many ways to contribute in a game!

What should I wear?

Clothing you are comfortable exploring in! Our games do not require intense physical exertion, but you may walk up a step and some players on a team may briefly crawl.

We provide free lockers onsite to store your bags, phones etc.