Frequently Asked Questions
What is an Escape Room?
Each room is a cooperative team game where players solve a series of puzzles that are built into an immersive environment.
As players progress through puzzles they work to complete a story, exploring new environments and items, with many objectives along the way.
Do I have to wear a facemask?
Effective March 21, 2022: We require facemasks be worn while in our lobby and when interacting with staff. Once in your private escape game room face mask wearing is optional (though our preference is that they are worn).
Staff wear facemasks at all times while onsite.
All our staff are fully vaccinated and we closely follow all required COVID-19 policies and processes outlined by the Ministry of Health and our local Health Unit.
- Between every game we disinfect numerous areas within our escape rooms including locks, handles, walkie talkies & props.
- We have increased the ‘reset’ time between bookings to allow our staff to thoroughly clean & disinfect. We have therefore adjusted our booking schedule & reduced the number of available games. This will also limit the number of guests on site at once.
- We have installed additional hand sanitizers & posted new hand washing guidelines in our customer bathrooms.
- We have temporarily revised our cancellation procedure & will refund any payment made should you need to change your booking due to illness/exposure.
- Bookings continue to be private (not shared with other guests)
If you are feeling at all unwell – please plan to visit another time. If you have any questions please call!
Can I change my team size after booking?
Yes! You can adjust the number of players on your team when you arrive, and you will only be charged for that number.
You just need to stay above the minimum number of 3 players, and below the maximum number for your game.
A $20 team deposit is required upon booking with the balance to be paid on arrival. We credit the deposit against the admission of the person who made the booking.
How do I complete the waiver in advance?
You can complete the waiver onsite when you arrive or you can complete it in advance.
Your confirmation email includes a link to the waiver – forward this to your teammates to save a little time when you check in. You can also access the waiver here.
How much does it cost?
Admission is $30 + HST per player.
A $20 deposit is required at time of booking and the balance is payable when you arrive. We credit the deposit against the admission of the person who made the booking.
Large event pricing available for teams with 16 players or more. Contact us for more details.
When are you open?
Our current operating hours are:
Thursday: 5:00pm – 9:00pm
Friday: 1:00pm – 9:00pm
Saturday: 11:00am – 9:00pm
Sunday: 1:00pm – 7:00pm
Monday – Wednesday: By special appointment
Can you host my party / corporate event / large function?
Please contact us with details regarding your event and we will do our best to meet your needs. Large group rates are available for teams with 16 players or more.
Do you take bookings outside your regular hours?
Yes! We do our best to accommodate special booking requests. Please contact us to discuss your specific needs.
Where do I park?
We are surrounded by many parking options!
Street metered parking nearby is free after 6pm Monday – Friday, for 2 hours on Saturday and all day on Sundays.
You can also use the promo code CORE at honk mobile meters and receive two hours of free parking in the core. (See the City of London link above for more details).
Can kids play?
Yes! However, players under 14yrs need a teammate over 18yrs.
Our games are aimed at adult players, and we often suggest 11-12yrs as a reasonable starting age.
We do provide unlimited hints for all our games and we customize our hint delivery when we have younger guests.
Can I play without a reservation?
Games tend to be booked online in advance and we highly recommend booking ahead to guarantee your spot.
If you do not have a reservation already please give us a call at 519-914-1335 before coming in just to be sure there is availability.
Check out our booking calendar to see all available times.
How do I find our team photo?
We will email you your team photo within a few hours of your game.
Please feel free to share your photo on your own social media sites/stories & tag us! We love to hear your comments.
Are your games private?
Yes! All games are private reservations. You will not be grouped with other teams.
What is the Dundas Place flex street?
We are located in the section of Dundas Street that has become the ‘Dundas Place’ flex street! This means that from time to time the street will close to car traffic and host a variety of events and activities.
Can we play with just 2 players?
Each of our games are recommended for teams of 4-6 players. This is due to the number of puzzles and complexity of the games. We want to ensure that you have the best experience possible – and it is very difficult for a team of 2 to complete a game.
For this reason our booking system currently requires a minimum of at least 3 players.
However, we occasionally are able to accommodate teams of 2. Please contact us at 519-914-1335 or message us here to discuss options.
Is it scary? Are you really trapped?
No! Our games are fun. It’s supposed to be exciting, but it’s not a haunted house. You can leave the room at any time.
How long is a game?
Our games have a 60 minute time limit.
Players should arrive at least 10 minutes early to receive information. We also take team photos after your game so we suggest giving yourself 90 minutes for the complete experience.
What if we get stuck? Do you give hints?
We offer unlimited hints! There are no time penalties for requesting hints; we encourage you to use as many as you need.
I'm not good at puzzles, should I play?
Definitely. Escape rooms are team games that require many skills. Observation, logic, organization, communication, lateral thinking and much more.
There are many ways to contribute in a game!
What should I wear?
Clothing you are comfortable exploring in! Our games do not require intense physical exertion, but you may walk up a step and some players on a team may briefly crawl.
We provide free lockers onsite to store your bags, phones etc.